Track my order
Check the status of your order
FAQs
Find answers to common questions
Shipping and delivery
Learn about our shipping policies
Return and exchange
Information about returns and exchanges
General
Kitman is a Dubai-based sports recovery brand. We make premium recovery tools designed to help you train harder and recover faster.
Anyone who moves. Whether you're a professional athlete, a regular gym-goer, or someone managing the aches of daily life, Kitman is built for you.
Recovery
For general maintenance, 2-3 times per week is a great starting point. After intense training sessions, daily use is recommended to help speed up recovery and reduce soreness.
Absolutely. Many of our tools are great for warm-up routines too, helping activate muscles, improve mobility, and prepare your body before training.
Kits
Our kits are designed for different recovery levels: the Essential Kit covers the fundamentals, the Pro Kit goes deeper with more advanced tools, and the Elite Kit is our most complete professional setup.
If you're just getting started, go with the Essential Kit. If you train regularly and want more comprehensive recovery, the Pro Kit is ideal. If recovery is a serious priority and you want the full range of tools, the Elite Kit is for you. If you are still not sure, please take the quiz in our dedicated Kits page to help you decide.
You can find the full product breakdown listed on each kit's product page.
Yes. All of our products are available individually as well as part of a kit.
Orders & Shipping
We currently ship within the UAE. If you're outside the UAE and interested in ordering, reach out to us directly and we'll do our best to help.
Orders within the UAE are typically delivered within 2-4 business days.
Yes. Once your order is shipped, you'll receive an email with tracking details so you can follow your delivery.
Contact us as soon as possible and we'll do our best to update it. Once the order has been dispatched, we may not be able to make changes.
Returns & Exchanges
We accept returns within 14 days of receiving your order. Items must be unused and in their original condition. Get in touch with us to initiate the process.
Contact us via the website or email with your order number and reason for return, and our team will guide you through the next steps.
We're sorry to hear that. Please contact us immediately with photos of the item and your order number, and we'll get it sorted for you right away.
Discounts & Promotions
Yes. Sign up to our mailing list and you'll receive an exclusive discount on your first order.
Make sure the code hasn't expired and that your order meets any minimum requirements. Also check that only one code is being applied.
No, only one discount code can be applied per order.
Contact
You can reach us through the contact form on our website or via our social channels. We aim to respond within 48 hours.
Yes, we love working with athletes and sports teams. Get in touch directly and let's talk about how Kitman can support your performance and recovery goals.
Shipping and delivery
We currently ship within the UAE. Orders are typically delivered within 2-4 business days. Once your order is shipped, you will receive an email with tracking details.
If you are outside the UAE and interested in ordering, reach out to us directly and we will do our best to help.
Return and exchange
We accept returns within 14 days of receiving your order. Items must be unused and in their original condition.
To initiate a return or exchange, contact us with your order number and reason, and our team will guide you through the next steps. If your order arrives damaged or incorrect, please contact us immediately with photos and your order number.
Contact Us
Have a question? Fill out the form below and we'll get back to you as soon as possible.